MeloSpot Unplugged — Privacy Policy

1. Who We Are and Scope

This Privacy Policy describes how [Company/Operator Name] (also referred to as MeloSpot Unplugged, we, us, or our) collects, uses, discloses, and protects personal information when you access or use our podcast hosting platform, websites, and related services (collectively, the Service).

If you are in the EEA, UK, or Switzerland, [Company/Operator Name] is the data controller. If applicable, our EU or UK representative is: [EU/UK Representative Name and Contact, if applicable].

2. Information We Collect

• Account Information: Name, email address, username, password, and profile details.
• Content Data: Podcasts and associated metadata you upload, such as titles, descriptions, and artwork.
• Usage and Device Data: IP address, device identifiers, browser type, operating system, pages viewed, referring or exit pages, timestamps, and interactions with the Service.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to operate, secure, and improve the Service and to remember your preferences.
• Communications: Messages you send to us, including support requests and feedback.
• Optional Third-Party Connections: If you connect third-party services, we may receive information from those services consistent with their terms and your settings.

3. How We Use Personal Information

• Provide, operate, secure, and maintain the Service.
• Host, distribute, and transcode your podcasts at your direction.
• Communicate with you, including service updates, security alerts, and customer support.
• Personalize and improve features, content, and user experience.
• Monitor and analyze usage and trends to improve the Service.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms.

Legal bases for processing in the EEA and UK may include performance of a contract, legitimate interests such as service improvement and security, consent such as for certain cookies or marketing, and legal obligations.

4. How We Share Information

• Service Providers: With vendors who provide hosting, analytics, cloud storage, security, support, and similar services under binding contracts.
• Distribution Platforms: With podcast directories or platforms you opt into for distribution.
• Legal and Safety: To comply with law, legal process, or requests from public authorities; and to protect rights, safety, and property of us, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets. We will continue to protect personal information and provide notice of any material changes.
• With Your Consent: As directed by you or with your explicit consent.

We do not sell personal information.

5. Cookies and Tracking

• Essential cookies are necessary for the Service to function.
• Analytics or performance cookies help us understand usage and improve the Service.
• Preference cookies remember your settings.

You can manage cookie preferences via your browser settings and, where provided, our in-product cookie controls. Disabling some cookies may affect functionality. We currently do not respond to browser Do Not Track signals.

6. Data Retention

We retain personal information as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. Upon account deletion, we will delete or anonymize personal information within a reasonable period, subject to legal retention requirements and backups.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you access the Service from outside the country where our servers or providers are located, your information may be transferred to and processed in other countries. Where required, we use approved safeguards, such as EU Standard Contractual Clauses, to protect cross-border transfers.

9. Your Rights and Choices

• Access, Rectification, Deletion: Request access to, correction of, or deletion of your personal information by contacting [privacy email or contact email].
• Portability and Restriction: Where applicable, request data portability or restriction of processing.
• Objection and Withdrawal of Consent: Where we rely on legitimate interests, you may object; where we rely on consent, you may withdraw it at any time. This does not affect prior processing.
• Marketing Preferences: Opt out of non-essential communications by following unsubscribe links or contacting us.
• Appeals: In certain jurisdictions, you may appeal our decision by contacting [privacy email or contact email] with Appeal in the subject.
• Verification: We may verify your identity before processing requests to protect your account.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice, for example by email or an in-product notification. Your continued use after the effective date constitutes acceptance.

12. Contact Us